Journey UPbed® Independence 4-in-1 Motorized Lift Bed with 90° Rotation - Twin

Length: 75"

Width: 38"

UPbed Weight Capacity: 500 lbs maximum capacity 

Item SKU: #27194TWN

-Used items are not eligible for return and are covered under their respective warranties.

- New or Unused Products Drop-Shipped to Residential addresses or white glove deliveries are not eligible for return and are covered under their respective warranties.

-New or Unused Product (excludes products drop shipped to residential addresses) can be returned within 30 days from the invoice date with a 15% restocking fee.

The following terms and conditions apply: 

-Customer pays for freight to return the product. 

-Product should be in the condition it was received, unused, and in the original box and/or packaging except for Bath Safety Products.

-The original packaging for Bath Safety products must not have been opened. 

-Credit will be given for the product excluding the restock fee as indicated above and the originally invoiced freight charges. 

-Standard freight policy applies to new orders. 

-Items are not returnable after 30 days. 

-Opened or used hygienic products such as bath safety, commodes, and mattress products will be denied credit.

-Products that have been used cannot be returned unless it is perceived to be an alleged complaint in the form of a product defect. 

-A restocking fee may be waived if a replacement product is shipped to the original Ecommerce Retailer at the same address. 

Products Received Damaged:

-Before signing for a shipment, check all sides of the shipment inspect all cartons for visible damage and verify that the quantity received damaged is correct on the delivery receipt.

-If you notice damage do the following: o Accept the shipment even if there are damaged goods.

-If product was damaged and not refused, Bill of Lading or shipping manifest must be marked as “DAMAGED” to receive credit. 

-Take pictures of each product within the shipment that is damaged. 

-Ecommerce Retailers should contact dealer within 5 business days of delivery date. 

-Journey will issue an RMA, notify the shipper to arrange for an inspection and pick-up and process a replacement order.

-Replacement orders will be billed to the Ecommerce Retailer’s account and a credit will be issued based on the carrier’s findings. 

-Freight charges for initial shipments that have damaged product reported will not be credited. Subsequent replacement shipments will ship free freight.

Unauthorized Returns Policy: 

-Any product returned for credit to Journey without an authorized RMA number clearly printed on the outside carton or shipping label will be refused. Journey will not pay to process, handle, or ship any unauthorized return item(s) back to the shipper. 

Defective or Non-Conforming Products/Product Warranties 

-Journey Health & Lifestyle offers warranties on most products to protect Customers if defects or nonconformance should occur after use.

-There are several types of warranties. Please contact us to determine if the product is covered under warranty. During the warranty period, the company reserves the right to ship a part to repair the product, ship a replacement product or issue full credit for return of the product.

Weight and setup requirements of the UPbed Independence require ‘White Glove Delivery (approximately 2-3 weeks) inside your home for $350, which includes unpacking and assembling your UPbed Independence, in the location you’ve chosen, and ensuring that it’s working properly. The delivery team will remove all packaging materials. Please note they cannot take away your old mattress or box spring or rearrange the furniture in your home.

 

Owner Manual